Questions answered before you travel.

Yes. Add every infant or child to the booking with the correct date of birth and carry valid age proof at check-in. Airline rules normally allow no more than one infant per accompanying adult.

A single online booking can include up to nine travellers. For a larger group, create another booking or contact our support team for assistance.

After the supplier confirms the booking, the itinerary or e-ticket is sent to the email address and mobile number provided during checkout. Keep a digital or printed copy available for airport entry and check-in.

Cancellation charges depend on the airline, route, fare family and time remaining before departure. Review the live fare rules before payment and contact support@faujiyatra.com or +91 0000000000 if you need help.

Defence or paramilitary identification may be requested only when a fare, benefit or service is restricted to an eligible community. Such information is handled according to our Privacy Policy and the applicable supplier requirements.

Our purpose is to make travel planning simpler and more affordable for serving personnel, veterans and their families while keeping fare rules and supplier conditions clear.

The portal currently brings together flights, hotels, buses, holiday packages, visa assistance and cabs. Availability varies by route, destination and supplier.

Published services are available to eligible users shown for each product. Defence-community benefits may require identity verification, while other public, student, senior-citizen or accessibility fares remain subject to supplier rules.

Dependant eligibility follows the current identity, fare and supplier rules displayed for the selected service. Carry a valid dependant or service-linked document and confirm any age restrictions before booking.

Yes, when the selected fare requires it. The airline may ask for a service identity card, dependant card, ECHS card, discharge or pension document, or another approved proof mentioned in the fare conditions.

Available online methods are displayed securely at checkout and may include cards, net banking, UPI or supported wallets. An offline payment option may be available through a booking office for assisted reservations.

Airline inventory and prices change in real time. A fare can update between search and payment if seats are sold or the supplier revises its price, so always review the final amount before confirming.

Payments are processed through secured connections and authorised payment providers. Fauji Yatra does not ask you to share a card PIN, CVV or one-time password with support staff.

Assisted offline payment may be available for bookings created by an authorised Fauji Yatra booking office. Confirm the accepted method and obtain an official receipt before paying.

A confirmed booking generates an itinerary or voucher by email and, where available, SMS. A payment message alone is not a travel confirmation; check that a valid booking reference or PNR is present.

LTC eligibility and reimbursement depend on current government or employer rules, authorised routes, permitted fares and approved agencies. Verify the applicable LTC instructions before purchasing a ticket.

Use the cancellation option shown with your booking when available, or contact Fauji Yatra support. Cancellation is completed only after the airline accepts the request and the applicable charges are confirmed.

Date or flight changes are controlled by the airline fare rules. Some discounted or special fares may not permit changes; any fare difference and amendment fee must be paid before reissue.

The airline may offer a refund, alternate flight or credit according to its policy. Fauji Yatra will process the eligible option after receiving confirmation and funds from the supplier.

Refund processing starts after the relevant supplier approves and returns the eligible amount. The final credit time also depends on the bank or payment provider; see the Terms and Conditions for the governing policy.

Email support@faujiyatra.com with your booking reference, cancellation acknowledgement and payment details. Never include a full card number, CVV, PIN or one-time password.

Inform Fauji Yatra immediately and share the airline cancellation acknowledgement. A direct airline cancellation does not automatically update every booking system, and the refund can be processed only after supplier verification.

Flight fares and availability can change until the booking is completed. Review the final amount, baggage, fare conditions and traveller details shown in the booking flow before proceeding.

Change and cancellation eligibility depends on the selected airline and fare rules. Airline charges, fare differences and applicable service fees may apply. Review the rules before confirmation and contact support for available options.

Facilities, room inclusions and policies appear on the property detail page and confirmation voucher. Contact the property directly for a requirement that is not clearly listed.

Most confirmed bookings generate an email voucher shortly after payment. Supplier processing can occasionally take longer; check spam or junk folders and your account booking history before contacting support.

Transfer availability is shown in the property facilities or room inclusions where supplied. It is normally chargeable unless the selected rate explicitly includes it.

Breakfast depends on the room and rate plan. It is included only when the room inclusions or confirmation voucher clearly state that it is part of the booked rate.

Check your inbox, spam folder and account booking history. If the voucher is still unavailable after the supplier processing period, contact support@faujiyatra.com with the payment reference.

Open the booking and use the available cancellation option, or contact support. The property cancellation deadline, penalty and no-show rules shown at booking will apply.

A rate marked free cancellation can be cancelled without a property penalty only until its stated deadline. After that deadline, or for a non-refundable rate, the property may retain some or all of the booking amount.

Yes, but the request is subject to room availability and may carry an additional charge. Contact the property directly and treat the request as unconfirmed until the property accepts it.

Ask the property to confirm room availability and the new rate. You may need a separate booking when the original rate or room type is no longer available.

Hotel prices depend on the selected room, occupancy, meal plan, taxes and cancellation policy. Review the complete rate details and inclusions shown on the hotel review page before proceeding.

Seat selection is available when the bus operator provides a live seat layout. Seat availability and the final fare are reconfirmed during the booking flow.

Customisation may be available depending on the destination, travel dates, group size and supplier availability. Submit an enquiry with your requirements so the available options can be reviewed.

No. Visa approval or rejection is decided only by the relevant embassy, consulate or immigration authority. Assistance is limited to guidance and the services specifically described for the selected visa product.

Sign in with the customer account used during the booking and open My Account, then select Bookings. The information currently available for your trip will be shown there.

Use the support details published in the website header or footer, or submit the enquiry form. Keep your booking reference and traveller details ready so the support team can guide you efficiently.